At usaboon.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help with our hassle-free return and exchange process.

1. Eligibility for Returns
You have 30 days from the date of delivery to return or exchange an item.
To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
Certain items, such as clearance or final sale products, may not be eligible for return. Please check product details before purchase.
2. Return Process
To initiate a return, please contact us at info@usaboon.com or call our hotline at (727) 841-7248. Provide your order number and reason for the return.
Once your return is approved, we will provide you with return instructions and a return shipping address.
The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
If approved, the refund will be processed and a credit will automatically be applied to your original payment method within 5-7 business days.
Shipping costs are non-refundable, and only the product price will be refunded unless the return is due to a shipping error or defective product.
4. Exchanges
If you wish to exchange an item for a different product or size, please contact us at info@usaboon.com or call (727) 841-7248.
Exchanges are processed in the same way as returns. Once we receive the original item and approve its condition, we will ship the new item to you.
5. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of delivery at info@usaboon.com or (727) 841-7248 with photos and a description of the issue.
We will arrange for a replacement or provide a full refund, including shipping costs.
6. Non-Returnable Items
Certain items are not eligible for return, such as clearance products, gift cards, or items marked as “Final Sale.”
Custom or personalized products may also not be eligible for return unless defective.
7. Contact Information
For any questions regarding our return and exchange policy, feel free to reach out to us:

Email: info@usaboon.com
Hotline: (727) 841-7248
Office Address: 215 N Chandler Ave, Monterey Park, CA 91754, Los Angeles